Frequently Asked Questions

Everything you need to know about your gear and apparel orders.

What is the return policy for footwear and apparel?

We offer a 30-day return window for all unworn clothing and boots. Items must be in their original packaging with tags still attached to qualify for a full refund.

How do I determine the correct size for workwear?

Each product page includes a specific size guide. Since rugged outdoor brands often run large for layering, we recommend checking the 'True to Fit' notes before purchasing.

Do you offer international shipping for ranch equipment?

Currently, we ship exclusively within the United States and Canada to ensure we provide the most reliable delivery times for our farm and ranch community.

Can I track my order once it has shipped?

Yes. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.

Are your outdoor jackets covered by a warranty?

Most of our premium brands, like Carhartt and Patagonia, carry their own manufacturer warranties against defects. JAX also provides a 90-day guarantee against workmanship issues.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and digital wallets like Apple Pay and Google Pay.